You learn who people really are by how they treat support st... - Roz

"You learn who people really are by how they treat support staff."

Roz

More from Roz

"I'm filing a complaint."

"You didn't file your paperwork correctly - that's gonna be a problem."

"I've been working this desk for twenty years, and I know what I'm doing."

"You gotta follow the rules, or nothing works around here."