Quote by Roz

"I'm filing a complaint."

"You didn't file your paperwork correctly - that's gonna be a problem."

"I've been working this desk for twenty years, and I know what I'm doing."

"You gotta follow the rules, or nothing works around here."

"Every day is a new opportunity."

"Hope is what gets us through difficult times."

"I'm not your enemy, kid. I'm trying to save you."

"Redemption is a long road."