Who said "Change is manageable if you've got a system."?

This quote is attributed to Roz.

Change is manageable if you've got a system. - Roz

"Change is manageable if you've got a system."

Roz Change

"I'm filing a complaint."

"You didn't file your paperwork correctly - that's gonna be a problem."

"I've been working this desk for twenty years, and I know what I'm doing."

"You gotta follow the rules, or nothing works around here."

"Change brings new opportunities."

"Every day is a new opportunity."

"Healing doesn't mean forgetting."

"You either get better or you get bitter."