Quote by Daniel Goleman
"The most effective apologies acknowledge not just the action but the emotional impact on the other person."
More from Daniel Goleman
"Emotional intelligence is your ability to recognize and understand emotions and use that awareness to manage your behavior and relationships."
"What we do with our attention determines the kind of people we become."
"The emotional brain responds to an event more quickly than the thinking brain."
"Self-awareness is the first component of emotional intelligence."