You must understand what makes your customer's heart beat. - Jack Ma

This quote is attributed to Jack Ma.

"You must understand what makes your customer's heart beat."

Jack Ma

E-commerce Founder Chinese Born 1964 (age 62)

More from Jack Ma

"Today is hard, tomorrow will be worse, but the day after tomorrow will be sunshine."

"Opportunities lie in the place where the complaints are."

"We are not here to work for money, we are here to realize our dreams."

"If you don't give up, you still have a chance."