The merchant who does not think of his store as a public ins... - Marshall Field

"The merchant who does not think of his store as a public institution is short-sighted."

Marshall Field Leadership

Retail Pioneer American 1834–1906

More from Marshall Field

"Give the lady what she wants."

"Those who cannot remember the past are condemned to repeat it."

"Observe, record, tabulate, communicate."

"The customer is always right."

"A leader must be fair and just."

"Integrity is everything."

"One must take responsibility for one's environment."

"In this house, I make the decisions"