The key to retention is exceeding expectations consistently. - Reed Hastings

"The key to retention is exceeding expectations consistently."

Reed Hastings Success

Streaming Service Entrepreneur American Born 1960 (age 66)

More from Reed Hastings

"Hire, develop, and retain spectacular people."

"The best managers are those who can admit what they don't know."

"Freedom and responsibility are two sides of the same coin."

"Netflix is a service that brings joy to people's lives."

"Success comes to those who never give up."

"Success is measured by happiness, not money."

"You make your own luck in this world."

"You have to be organized to be successful in anything."